ODI Tutoring Program Tutee Memorandum of Agreement

ODI Tutoring Program Tutee Memorandum of Agreement

The Memorandum of Agreement outlines guidelines for ODI Tutoring Program participants. Please read the following information carefully. Contact the Tutoring Program by email at odi-tutor@osu.edu or phone at (614) 292-0964 if you have questions regarding the memorandum.

Requesting Tutor Appointments

Please Note: The ability to accommodate a tutoring request is based on course offerings, tutor availability and student demand. A request does not guarantee an appointment.

  1. The Course Offerings Table is updated at the start of each semester, emailed to ODI participants, and posted on the Tutoring Program Carmen page. Check the table to determine course availability for tutoring. If a course is not listed, you may still submit a request. We will match the request if a tutor on staff is capable of assisting you.

  2. Submit appointment requests 3-5 business days in advance to allow program staff time to schedule and confirm appointments. ODI administrative offices are closed on weekends. Therefore, requests submitted after Tuesday may not be scheduled until the following week. Tutors do not work on university designated holidays, breaks, or during final exams.

  3. Submit Your OnCourse Tutor Appointment Request

    • Log into OnCourse, www.go.osu.edu/oncourse, with your university username and password. On your OnCourse Home Page, click “Request Appointment.” Select “ODI” as the appointment type. Select “ODI Tutoring” as the department and “Course-Based Tutoring” as the reason. Select an approved location, and choose your course for tutoring.

    • Enter ALL availability for tutoring in order of preference. This includes availability in the mornings, evenings, between classes, and weekends. Our office will use this availability to schedule your first tutoring appointment, so the more you can provide, the higher the chances of matching a request.

    • Tutoring Hours: Monday-Thursday 9am-8pm, Friday 9am-5pm, and Sunday 12pm-5pm. Each tutor's availability will vary.

    • Confirm and submit your appointment request.

    • Visit the “ODI Tutoring Program, Student Page” on Carmen to access the OnCourse Quick Guide for Students for a detailed version of these instructions.

  4. For Weekly Appointments: you must fulfill your first scheduled session. Within 1 week of your first session, follow Appointment Request instructions to submit a second request. Type “weekly appointments” in the availability window. You may also enter your specific tutor, session date and time if accessible.

  5. No Tutor Available/Resubmit: If we are unable to match your request, you will receive an email from our office indicating No Tutor Available, or instructions to resubmit with expanded availability.

Scheduled Tutoring Sessions

  1. All tutor appointments are scheduled for 1 hour. You may schedule 2 hours of tutoring per course each week if availability permits.

  2. All sessions will take place in Hale Hall or approved sites selected by the Tutoring Program.

  3. Students will receive automated confirmations and reminder emails for all scheduled appointments.

  4. Appointments may feature up to one other student from the same course, also receiving assistance.

Cancellations, No Shows, and Program Expectations

  1. Cancellations must be submitted at least 24 hours in advance using the OnCourse system's cancellation feature. Failure to cancel a session 24 hours in advance will result in a “no-show.” A pattern of cancellations may result in termination of tutoring privileges. In the event you must cancel a scheduled session, double-click the appointment on your OnCourse calendar. Click the link “Cancel Appointment.” Submit the cancellation.

  2. No Shows: Participants are expected to attend all scheduled tutoring sessions on time. Failure to attend a session, arriving 15 minutes late, or cancelling less than 24 hours in advance will result in a “no-show.” 2 no-shows during the semester will result in termination of tutoring privileges for the remainder of the semester. You will receive an email when a no-show has been issued. Students may email the office to contest a no-show within 10 days of the issue date. The Program Manager has the discretion to determine whether a student will be terminated based on no-show circumstances and/or no-show history.

  3. Students must sign in and out for each session on the Sign-in Sheet provided by the tutor. It should reflect the exact start and end times of the tutoring session. Fraudulent activity will be forwarded to OSU Police and OSU Student Conduct.

  4. Students must prepare in advance for every session with questions and/or problems to work on with the tutor. Participants are also expected to bring all necessary materials for a successful session including writing utensils, textbooks, course notes, and syllabi. Participants cannot bring other students to the tutoring session without the permission of the tutor and program manager.

  5. All tutoring session attendees will refrain from using cell phones during the session.

Your Tutor’s Responsibilities

  1. The tutor is not a Professor or TA. Students must continue to attend lectures, recitations, and labs when using tutoring services. It is at the discretion of the program manager to determine whether a student who is not attending class will be permitted to utilize tutoring services.

  2. The tutor's role is to guide and assist the tutee. This is why it is important for the tutee to arrive prepared with topic(s) to discuss. The tutor will not complete homework for tutees. Additionally, they may not know all the answers all the time.

  3. The tutor should create an environment conducive for learning. Inform the Tutoring Program Manager of any issues that arise during the semester related to tutor behavior or knowledge of the subject.

Tutor and Program Evaluation

Tutoring Program staff will observe tutoring sessions for evaluation and assessment. Each program participant will also be asked to complete online evaluations for scheduled tutoring sessions. Evaluations will be emailed to students' OSU email accounts.